Frequently asked questions
Have questions about our cleaning services? Here are answers to what our customers ask most often. Don't see your question here - contact us anytime.
How do I request a quote?
You can request a quote through our website, by phone, text message, or email. Once we receive your request, our team will review the information and guide you through the next steps.
How are commercial cleaning quotes provided?
For commercial properties, we typically schedule an in-person walkthrough so we can understand the facility, cleaning needs, and frequency and provide an accurate customized quote.
Do you provide residential quotes online?
Yes. Residential quotes are provided remotely - no in-person walkthrough is required. You can request a quote online, by phone, or by email. Once we receive your request, we will send a customized quote through our customer management system. After the quote is approved and the required deposit is paid, our team will contact you to schedule a cleaning date that works best for you.
Do you offer recurring cleaning?
Yes. We offer recurring residential and commercial cleaning, including weekly, bi-weekly, monthly, and customized schedules based on availability and customer needs.
What areas do you service?
We proudly serve Greater Boston, the South Shore, and surrounding Massachusetts communities. Contact us if you are unsure whether we service your area.
What is the best way to contact Excellence Cleaning Pro?
You can reach us by phone, text message, or email. Our team is happy to help with service questions, scheduling changes, quotes, or concerns.
What should I do if I am not satisfied with my cleaning?
Please contact us within 48 hours after completion of your service and provide details about the concern. We will review the issue and determine the appropriate resolution under our service policies.
Do you bring your own supplies and equipment?
Yes. Our team arrives with the professional cleaning supplies and equipment needed for the service. Please let us know in advance about specific product preferences or special instructions.
Do you offer eco-friendly cleaning products?
Yes. We use a variety of professional cleaning products and can accommodate requests for eco-friendly products when available and appropriate. Please let us know when requesting service.
Can I request specific cleaning products?
Yes. If you prefer a certain product or want us to avoid certain products or fragrances, tell us in advance and we will do our best to accommodate the request.
Are your cleaners insured and background-checked?
Yes. Excellence Cleaning Pro LLC is insured, and our cleaning professionals are trained and background-checked. Our cleaning team works directly with our company; we do not use subcontractors.
Do I need to be home during my cleaning?
No. Many customers provide access instructions in advance. Our team will carefully follow the access instructions provided.
Can I leave special instructions?
Absolutely. Please tell us in advance about areas needing extra attention, rooms to skip, access instructions, pets, or other important information.