1. Introduction

Excellence Cleaning Pro LLC (“Excellence Cleaning Pro,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, schedule cleaning services, make a payment, or otherwise communicate with our company. It applies to excellencecleaningpro.com and information provided by phone, text, email, our customer management system, or in connection with our services.

2. Information We Collect

We may collect your name, email address, phone number, service address, property information, requested services, cleaning preferences, scheduling and access information, communications, billing and transaction information, and other information you voluntarily provide. Our website may also automatically collect technical information such as IP address, browser/device type, pages visited, approximate location derived from IP address, and website interactions through cookies or similar technologies. Please do not send unnecessary sensitive information such as Social Security numbers, passwords, or bank account information through standard website forms, texts, or email.

3. Jobber, Quotes, Scheduling & Payments

We use Jobber, a third-party customer management platform, to help manage customer information, residential quote requests, estimates, approvals, scheduling, customer communications, invoices, deposits, and payments. When you make a payment through Jobber, payment information is processed through Jobber and its applicable payment-processing services. Excellence Cleaning Pro LLC does not directly store full credit or debit card numbers on our website. Information processed through Jobber may also be subject to Jobber’s applicable privacy and security practices.

4. Cookies, Analytics & Advertising

Our website may use cookies and similar technologies to operate properly, understand website traffic, improve the customer experience, and measure advertising effectiveness. Third-party analytics and advertising services may collect device identifiers, browser information, IP address, pages visited, and website interactions. This section must be finalized after confirming the technologies actually installed on the website.

5. How We Use Information

We may use information to respond to quote requests; prepare estimates; schedule, confirm, and reschedule services; provide cleaning services; communicate service updates; manage customer records; process deposits, invoices, and payments through authorized providers; provide customer support; address service concerns; improve our website; measure advertising performance; maintain business records; protect against misuse; and comply with applicable legal obligations.

6. Text Messages & Customer Communications

If you provide a mobile number, we may use it for quote requests, estimates, scheduling, appointment confirmations, service updates, access instructions, invoices, customer service, and other service-related communications. Where required, marketing texts will be sent only with appropriate consent. Consent to promotional texts is not a condition of purchase. Message frequency may vary and message/data rates may apply. Customers may reply STOP to eligible marketing messages or HELP for assistance. We do not sell customer phone numbers or text-message consent information to third parties for their own marketing or lead-generation purposes.

7. How We Share Information

We do not sell customer contact information. We may share information with trusted service providers that assist with customer management, scheduling, communications, website hosting, payment processing, analytics, and other business operations, including Jobber. We may also disclose information when required by law, for legitimate safety or legal purposes, or when authorized by the customer.

8. Privacy Choices

Depending on applicable law, customers may contact us to request access to, correction of, or deletion of certain personal information, or to unsubscribe from eligible marketing communications. Browser settings may also be used to control cookies, although disabling cookies may affect website functionality.

9. Data Security & Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet or electronic storage method can be guaranteed completely secure. We retain information as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with applicable law.

10. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online directly from children under 13.

11. Third-Party Websites & Services

Our website and communications may link to or integrate with third-party services, including Jobber. Those providers maintain their own privacy and security practices.

12. Changes to This Policy

We may update this policy as our business, technology, or legal obligations change. The Last Updated date will be revised when changes are made.

13. Contact Us

Excellence Cleaning Pro LLC
Dedham, Massachusetts
Website: excellencecleaningpro.com
Email: info@ExcellenceCleaning
Pro.comPhone/Text: 781-730-3131